When Marshall Field opened his first department store in Chicago, he focused on one thing: customer success, or as he phrased it, "Give the lady what she wants." Nearly 200 years later, a business's ...

A CRM (Customer Relationship Management) system can significantly impact an organization’s growth trajectory. But how do you measure the success of your CRM implementation? While the answer varies ...

Understanding how to measure a project's success allows you to make more informed decisions and establish strategic, measurable business goals. Most project management metrics fall into one of four ...

We collaborate with the world's leading lawyers to deliver news tailored for you. Sign Up for any (or all) of our 25+ Newsletters. Some states have laws and ethical rules regarding solicitation and ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Most business owners in the coaching space obsess over five-star testimonials and social ...

Investment in technology, specifically artificial intelligence (AI), is imperative today if you want your company to survive ...

A recent Law.com article queried whether a couple of recent high-profile lateral moves have been “successful,” and cites a number factors identified in two Major Lindsey & Africa surveys (on law firm ...

Few questions divide Americans more than how we should measure success as a nation, and few answers reveal more about an individual’s politics and values. The COVID-19 pandemic’s length, and the ...

Beyond the “fat finger” issue, bots are another major contributor to inflated CTRs. Automated clicks can account for 10 per ...

What truly defines success for law firms? While revenue growth, revenue per lawyer, profit per equity partner, and billable hours are obvious metrics, increasingly sophisticated and nuanced benchmarks ...